Cookies & Privacy Policy
COOKIES POLICY
To offer you, the user, the best online experience we need to use selected cookies. These ensure we can offer you a more superior and personalised service without compromising your browsing experience. We use Cookies to help us understand our visitors and the content they are viewing thereby enabling us to ensure we tailor our website to meet all your needs.
How cookies work
Cookies are very small files that are placed on your computer. Our site does not store any information that would, on its own, allow us to identify individual users without their permission. Any cookies that may be used by our site are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties. Cookies are not harmful in any way.
How to remove or disable cookies
If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings in your browser. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility. Deleting our cookies or disabling future cookies won’t stop our website from working but it may reduce your user experience.
How we use cookies
eCommerce
As we are an online store, certain cookies are required in order for our shopping basket system to function. These cookies do not store any personal information about you, they only allow us to remember personal settings (such as a login or password) or to remember that you have placed an item or items into the shopping basket.
Google Analytics
We use Google Analytics – a service offered to websites all around the web by Google – to count visitors to our website. Google Analytics can also tell us things such as which pages are looked at the most and how long people stay on those pages, so that we can make sure our website is performing well and giving visitors the information they need.
The best up-to-date source of information about the cookies Google Analytics uses is on Google’s website.
Google have recently released a browser add-on which allows you to block any information from being sent to Google Analytics (opt-out). You can read more about this add-on and install it at the Google Analytics Opt-out Browser Add-on page. Currently the add-on supports Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera web browsers.
PRIVACY POLICY
Who we are
In this privacy policy references to “we”, “us” and “our” are to Moy Mackay and the staff of the Moy Mackay Gallery. References to “our Website” or “the Website” are to www.moymackay.com.
What information we collect and how
The information we collect via the Website may include:
Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on you computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address:
Privacy
Moy Mackay Gallery
17 Northgate
Peebles
EH45 8RX
Scotland
United Kingdom
Other Websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
Shipping & Returns
Moy Mackay ("we" and "us") is the operator of https://www.moymackay.com ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Moy Mackay is unable to accept returns due to change of mind however, an exchange request may be considered and agreed upon at our discretion as long as a request to return is received by us within 14 days of receipt of item and it is returned to us in original packaging, and in resellable condition.
Return shipping will be paid at the customers expense and they will be required to arrange their own shipping.
Once returns are received and accepted, we will notify you via email.
3.2 Warranty Returns
Moy Mackay will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Moy Mackay to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order, however this may vary significantly due to framing requirements and particularly commissions for which you should allow at least 28 days unless a specific delivery date has been agreed in advance.
Our team operates on Monday - Friday during standard business hours, except on national holidays at which time our offices will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Moy Mackay will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Items Out Of Stock
If an item is out of stock, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our team. If the parcel has been delivered without you being present, please contact our team for next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
In the event that your parcel is damaged in transit, please contact our team to detail the damage and we will seek a solution that best suits the scenario.
9.2 Process for parcel lost in-transit
In the event that your parcel is lost in transit, please contact our team and we will seek a solution that best suits the scenario.
10. Customer service
For all customer service enquiries, please email us at info@moymackaygallery.com
Booking Workshops and Retreats
Cancellations
We politely ask that you inform us of your need to cancel a workshop or retreat booking with as much notice as possible so that we can offer the place to someone else on our waiting list.
Refunds
Please note that all workshop and retreat bookings are non-refundable, however if we have sufficient time to be able to fill your place on the workshop then a refund may be offered at our discretion.
Health & Safety
Please note that Moy’s house is located on a steep hill and there are stairs throughout the property, including leading to the studio where workshops are held. In winter, Scotland regularly experiences freezing temperatures and the ground may be slippery. For anyone with pet hair allergies, please be aware there are several dogs on the property.
If you would like us to make an adjustment to better accommodate you, such as overnight accommodation with fewer steps, please let us know well in advance of your workshop or retreat start date.
Moy Mackay is not liable for any personal injury that students may incur during their visit to her premises.